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Privacy Policy

  1. Internet Ordering
  2. Secure Order Notification
  3. The Conrads Club & Alumni Advantage Club
  4. Additional Notifications
  5. Email Notifications
  6. Cookies and Tracking
  7. Payment Processing
  8. Creating Your Account
  9. User Accounts, Messages, and Data Usage
  10. Mailing List Subscriptions and Data Usage
  11. Children's Privacy

 

1. Internet Ordering

We keep all of your ordering and billing information confidential, both online and offline. When you enter the online account and checkout pages, your personal information is encrypted, and stored in a secured server to protect you from fraud and identity theft. We are a PCI-compliant website and use bank-level security measures to protect your data.


2. Secure Order Notification

Once you check out, and your order has been accepted, the website will send you a confirmation through your email address. This information is sent to you automatically, by the same computer server that gathers your information. 

 

3. Additional Notifications

When we have collected your personal information, we use it only for preparing and shipping that order. We also use your information if your order has problems that we need to solve. When your order has a problem, we try to connect with you over the phone or by email if we have that information. If you need to update your payment information, never do it over email. Please call us instead. Conrads will never ask you to send us an email containing account passwords or payment information.

 

4. The Conrads Club & Alumni Advantage Club

The Conrads Club is a service offered by Conrads College Gifts to our customers. Customers may sign up and receive promotional emails, contests, and exclusive offers. Your email address will be used solely to contact you with these emails and offers and will never be sold, shared, or rented to any third parties. Should you choose to unsubscribe, your email address will be promptly removed from the list, preventing you from receiving future offers. Please allow one week for this to take effect.


Please make sure to add clubs@osuconrads.com to your address book or safe sender list when you sign up for the Conrads Club. Emails or offers that "bounce," or offers that cannot be delivered for any other reasons, cannot be sent again.


A Conrads Club account is not required for receiving promotional emails, or making a purchase, though members do get special offers not available to non-Conrad's Club members. The Conrads Club is free to join. 


When you do make a purchase and choose to create an account, you will be automatically enrolled in the Conrads Club. Your Conrads account and your Conrads Club account are linked and are on in the same. 


By signing up for the Alumni Advantage club you agree to receive promotional emails which you may unsubscribe from at any time. Unsubscribing from promotional emails does not affect your status. You will still receive emails about updates and information to the program. The Alumni Advantage Club is a standalone program and not linked to your user account. 

 

5. Email Notifications

Our website uses your email address to send you important notices about the status of your order. You are responsible for using a current email address to receive these messages. Our website will make only one attempt to send a message to your email account. Email notices about your order status that "bounce," or notices that cannot be delivered for any other reasons, cannot be sent again.

 

6. Cookies and Tracking

Conrads College Gifts utilizes cookies to store important information about your use of the website. Cookies are used with each shopping cart to enable you to make online orders. Additionally, we collect and store anonymous information based on the general browsing habits of customers and visitors to this site. This information is not tracked after a customer leaves the site, and does not contain any personally identifiable information. Some of this information may also be utilized in marketing and advertising on social media and parts of this site.

 

7. Payment Processing

Most modern sites like Conrads use a third party service to validate electronic billing information online. Because Conrads uses a third party, your credit card information goes directly to their payment processing system, and is never stored in our website before, during, or after the transaction is completed.


Your credit card information is shared with the third party only for the purpose of securely processing your order. Besides the payment processor, your credit card information is never handled by any other organizations.


Conrads does not store or print your credit card information for any purpose.


If the Online Ordering Department needs to adjust payment for your order, we may contact you over the phone for additional information. This information is stored and processed in a secure location at our store address.

 

8. Creating Your Account

When you create a Conrads account, you might be challenged to prove you "are not a robot." This is a CAPTCHA intended to prevent automatic "bots" from submitting fake user accounts. 

The CAPTCHA will send information to reCaptcha, which is provided by Alphabet, Inc (Google)

The information required by the CAPTCHA is usually just one click from your mouse, along with basic information about your browser and the IP address it is sending information from. Sometimes, the CAPTCHA might also ask you to answer questions based on pictures or distorted text. It will not ask you to provide email or other personally identifiable information.

 

9. User Accounts, Messages, and Data Usage

You may set up a user account on Conrads College Gifts. Conrads will only use the information to handle your activity on the site while you are logged in and to send you relevant transactional, administrative, and  marketing emails. 

Your activity on the site may cause the site to send you email messages. 

Conrads will not sell your user account information to any third party. Conrads will not share your user account information with any third party except where required to accept your order, process your order, or ship you the items from your order, or when required by law.

Setting up a user account is not required for subscribing to a mailing list or making a purchase.

Having a user account will not affect your mailing list subscription, and will not affect your unsubscribing from a mailing list.

 

10. Mailing List Subscriptions and Data Usage

You may subscribe to mailing lists offered by Conrads College Gifts. Conrads will only use the information to send you promotions, offers, or other information pertaining to the topic of the mailing list.

Conrads will not sell your subscription information to any third party. Conrads will not share your information with any third party except where required to send you the messages you subscribed for, or where required by law.

Subscribing to a mailing list is not required for using this site.

Subscribing to a mailing list, or unsubscribing from a mailing list will not affect your user account on this website.

 

11. Children's Privacy

We are committed to the preservation of online privacy for all of our visitors, including children. We sell products intended for purchase by adults (i.e., those age 18 or older). If you make a purchase on our website or through any other of our sales channels, you are representing that you are an adult. We will not knowingly collect any personal information from children under the age of 18 without the consent of that child's parent or guardian. If you are a child under the age of 18, you are not authorized to use our website or any other of our sales channels without consent from your parent or legal guardian. If we become aware that personal information from a child under 18 has been collected without such child's parent or guardian's consent, we will use all reasonable efforts to delete such information from our database. If any parent, guardian or other responsible adult becomes aware that we have collected personal information from a child under the age of 18, please contact us at info@conradsosu.com