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Conrads College Gifts gladly accepts returns of unworn, unwashed, odorless, and undamaged regular-priced merchandise for refund or exchange within 30 days of the original purchase date. (Conrads Club members have 60 days)From 11/1/2021 - 12/31/2021 we have extended our return and exchange window to 60 days and 90 days for Conrads Club Members. This only applies to general merchandise and not items with special restrictions, as outlined below.If you'd prefer, we can refund your purchase price to your original payment method, or as a digital Conrads gift card for store credit 10% more than the original purchase price before tax. (i.e if a shirt was returned at $28.95, you would have $31.84 in store credit) All merchandise must be in its original condition. We will not accept items that have been worn, laundered, or altered.
All items marked "Sale" or with a yellow tag are eligible to be exchanged for another product, or refunded to a Conrads gift card, but are unable to be refunded to the original payment method. All items marked “Final Sale” or have a green tag are not eligible for a return, or exchange. All items with dates, game-related messages, or holiday-themed are eligible for exchange only within 7 days of purchase or before the date/game (whichever is first).
Any special event packages, autograph signings, or in-person appearances are not refundable or able to be exchanged. All sales are final.
For online returns (of in-store purchases or online purchases) We are unable to refund the original shipping charges for any order. Please return your purchase prepaid and insured for your protection to:
Conrads College GiftsReturns Department4191 Worth AvenueColumbus, Ohio 43219
You may use any shipping carrier of your choice, just be sure to include the packing slip or receipt. Conrads is not responsible for items lost in transit to us.
Conrads does however, offers free exchanges for items that were ordered with the total order being $50 and above when ordered online. To start an exchange click on the "Chat" icon below with the three dots. Once we approve your exchange we will email you a prepaid shipping label. We will also ship your replace item(s) at no charge. Charges may apply if the replaced item quantity is much larger or heavier than what was originally ordered.For items in orders $50 and below, please use your own return label and Conrads will process your exchange and contact you for any additional charges or questions.Exchanges are always welcome at our Easton Gateway store wether your purchased online, or in-store.
Please allow 5-7 business days for your return or exchange to be processed. We will send you an email when your return has been received and completed. Refunds take approximately 2-7 days to become available to the original payment method. For Conrads Store Credit, allow 1-3 days. Conrads Store Credit will be added to your Conrads Club account, or if you do not have an account it will be sent as a gift card.
For in-store returns (of in-store purchases or online purchases) please bring your receipt or invoice. Items without a receipt or invoice will require a valid photo ID and your Conrads Club email address associated with your account.
Purchases without a receipt or packing slip by non-Conrads Club members are not eligible for returns or exchanges. We are unable to offer any exceptions.
Sorry, all crates are final! In the event of a wrong size/item, we will gladly exchange the item. If you went up or down a size, and you want to change your clothing subscription, please contact us.
Manufacturer Direct items are those that ship directly from our suppliers warehouse right to your door. These items are not shipped to or from Conrads directly.
Some of our items are made right when you order them - these products are marked in their description as “Print On Demand” and these items ship from our partner facility in North Carolina. These items are not shipped to or from Conrads directly.
In the rare event that an item is out of stock, Conrads will make a reasonable effort to contact you so you can decide if you want a refund, store credit or another item. If there is no response after 7 business days, we will issue a refund back onto the original payment method. Shipping fees will not be refunded unless the whole order is being cancelled.
CONRADS IS NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING, AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR OR WITHOUT APPROVAL (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an erroneous return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the erroneous return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment the return fee, if any, during that time, we may destroy the erroneous return or donate it to a charity of our choice.
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