To start a return or an exchange, or to cancel an existing order; select the chat icon with three dots at the bottom of the screen.
- Conrads Guarantee
- Returns and Exchanges
- In-store Returns and Exchanges
- Handling Mistakes
- Special Item Restrictions
- Gift Returns
- Returning an Item with a Free Gift
- Gift Bundles
- Conrads Crate Subscription Box
- Manufacturer Direct Items
- Print On Demand Items
1. Conrads Guarantee
Conrads College Gifts gladly accepts returns of unworn, unwashed, odorless, and undamaged regular-priced merchandise for refund*. We will gladly replace your merchandise if returned within 30 days of purchase. (Conrads Club members have 60 days) If you'd prefer, we can refund your purchase price to your original payment method or as a digital Conrads gift card. Merchandise must be in its original condition. We will not accept items that have been worn, laundered, or altered. All items marked Sale or with a yellow tag are eligible to be exchanged for another product, or refunded to a Conrads gift card, but are unable to be refunded to the original payment method. All items marked “Final Sale” or have a green tag are not eligible for a return, or exchange. All items with dates, game-related messages, or holiday-themed are eligible for exchange only with 7 days of purchase or before the date/game (whichever is first).
2. Online Returns and Exchanges
For online returns (of in-store purchases or online purchases) We are unable to refund the original shipping charges for any order. Please return your purchase prepaid and insured for your protection to:
Conrads College Gifts
4191 Worth Avenue
Columbus, Ohio 43219
You may use any shipping carrier of your choice, just be sure to include the packing slip or receipt. Conrads is not responsible for items lost in transit to us. If you would like to exchange your item please send $10.00 (check, or call us for a credit card) for shipping along with the package. Exchanges are not included with the “$50.00 or over ships free” promotion.
Please allow 5-7 business days for your return or exchange to be processed. We will send you an email when your return has been received and completed. Refunds take approximately 2-7 days to become available to the original payment method.
3. In-store Returns and Exchanges
For in-store returns (of in-store purchases or online purchases) please bring your receipt or invoice. Items without a receipt or invoice will require a valid photo ID and your Conrads Club email address associated with your account.
Purchases without a receipt or packing slip by non-Conrads Club members are not eligible for returns or exchanges. We are unable to offer any exceptions.
4. Handling Mistakes
- To exchange an item for the correct color or size on your order, we can include a prepaid return mailing-label with the correct item. Please contact us, or start a return from your online account.
To return an item that was sent by mistake, we can send you a prepaid return mailing label.
5. Special Item Restrictions
- CDs and DVDs may only be exchanged or returned if unopened.
- “Dated” items (items that have a date on them, such as bowl game items or championship items) have a 7-day return date for all customers. Items shipped back must be postmarked no more than 7 days after the item was delivered. This also includes holiday items.
- Game-used, vintage, customized, or specially personalized (“One of a kind”) items cannot be returned or exchanged.
- Any food or beverage items cannot be returned or exchanged.
6. Gift Returns
Please note that Conrads College Gifts does not cover the cost of the item being sent back or the new item(s) being sent to you. Conrads College Gifts gift cards do not cost anything to send.
7. Returning an Item with a Free Gift
8. Gift Bundles
- Gifts from the Buckeye Gift Bundle Builder may be returned, exchanged for other items, or exchanged for gift credit within 30 days of the original purchase date.
- Gift Bundles have a 10% discount. Returned items from a Gift Bundle will be credited for the discounted price, not full price.
- Items that are not included in the Buckeye Gift Bundle Builder cannot be substituted for items that are included in the Buckeye Gift Bundle Builder.
- No refunds will be given for cards and gift packaging included in any Gift Bundle. These items sales are final.
9. Conrads Crate Subscription Box
Sorry, all crates are final! In the event of a wrong size/item, we will gladly exchange the item. If you went up or down a size, and you want to change your clothing subscription, please contact us.
10. Manufacturer Direct Items
Manufacturer Direct items are those that ship directly from our suppliers warehouse right to your door. These items are not shipped to or from Conrads directly.
- All manufacturer direct items can be exchanged within 30 days* of receipt for a Conrads gift card or another item of the same or lesser value. For items of a lesser value, the remaining balance will be sent as a store credit in the form of a digital gift card.
- Dated or holiday-themed manufacturer direct items cannot be returned or exchanged.
- If any item is defective we will replace it free.
11. Print On Demand Items
Some of our items are made right when you order them - these products are marked in their description as “Print On Demand” and these items ship from our partner facility in North Carolina, USA. These items are not shipped to or from Conrads directly.
- All print on demand products are final sale. We are not able to accept returns or exchanges.
- If any item is defective we will replace it free.
CONRADS IS NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING, AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR OR WITHOUT APPROVAL (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an erroneous return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the erroneous return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment the return fee, if any, during that time, we may destroy the erroneous return or donate it to a charity of our choice.