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Return Policy

To start a return, click here.

 

  1. Conrads Guarantee
  2. Returns and Exchanges
  3. In-store Returns and Exchanges
  4. Handling Mistakes
  5. Special Item Restrictions
  6. Gift Returns
  7. Returning an Item with a Free Gift
  8. Gift Bundles

 

1. Conrads Guarantee

Conrads College Gifts gladly accepts returns of unworn, unwashed, odorless and undamaged regular merchandise for refund. We will gladly replace your merchandise if returned within 30 days of purchase. (Conrads Club members have 60 days) If you'd prefer, we can refund your purchase price to your original payment method or as a Conrads gift card. Merchandise must be in its original condition. We will not accept items that have been worn, laundered, or altered. All items marked “Final Sale” are not eligible for a return, or exchange.. All items with dates or game-related messages have 7 days or before the date to return or exchange

 

2. Returns and Exchanges

For online returns (of in-store purchases or online purchases) We are unable to refund the original shipping charges for any order. Please return your purchase prepaid and insured for your protection to:

 

Conrads College Gifts
4191 Worth Avenue
Columbus, Ohio 43219

 

Please note that we will deduct $11.00 from your refund if you choose to use our shipping label to ship back your items from your Conrads account. You may also use any shipping carrier of your choice, just be sure to include the packing slip or receipt. 

Please allow 5-7 business days for your return to be processed. We will send you an email when your return has been received and completed.

3. In-store Returns and Exchanges

For in-store returns (of in-store purchases or online purchases) please bring your receipt or invoice. Items without a receipt or invoice will require a valid photo ID and your Conrads Club email address associated with your account. 

Purchases without a receipt or packing slip by non-Conrads Club members are not eligible for returns or exchanges. We are unable to offer any exceptions.

4. Handling Mistakes

While we try to make sure you will get exactly what you order, sometimes mistakes do happen. If you get an item you didn't order, or if we ship a color or size that's different from what's written on your order, you do not have to pay to have it returned or exchanged. Please contact us and we'll offer to fix the mistake, free of any shipping charges:

  • To exchange an item for the correct color or size on your order, we can include a prepaid return mailing-label with the correct item. Please contact us, or start a return from your online account. 
  • To return an item that was sent by mistake, we can send you a prepaid return mailing label. Please contact us.  

5. Special Item Restrictions 

  • CDs and DVDs may only be exchanged or returned if unopened.
  • “Dated” items (items that have a date on them, such as bowl game items or championship items) have a 7-day return date for all customers. Items shipped back must be postmarked no more than 7 days after the item was delivered. This also includes holiday items. 
  • Game-used, vintage, customized, or specially personalized (“One of a kind”) items cannot be returned or exchanged. 
  • Any food or beverage items cannot be returned or exchanged. 

6.  Gift Returns

If you received a gift and would like to exchange it for another item, or a Conrads gift card please contact us. Please have the order number ready found on the receipt or packing slip.

Please note that Conrads College Gifts does not cover the cost of the item being sent back or the new item(s) being sent to you. Conrads College Gifts gift cards do not cost anything to send.


7. Returning an Item with a Free Gift

If you order any item that includes a free gift, then the free gift will be shipped when the item is shipped. If you decide that you do not want the item, you may return it for refund, but you have two options: If you want to keep the free gift, but you return the original item you ordered, then we will refund you the item's price minus the cost of the gift item. If you decide to return both items, then we will refund the entire cost of the original item.

8. Gift Bundles

Gift Bundles are subject to all the other terms of this policy, except where indicated below:

  • Gifts from the Buckeye Gift Bundle Builder may be returned, exchanged for other items, or exchanged for gift credit within 30 days of the original purchase date.
  • Gift Bundles have a 10% discount.  Returned items from a Gift Bundle will be credited for the discounted price, not full price.
  • Items that are not included in the Buckeye Gift Bundle Builder cannot be substituted for items that are included in the Buckeye Gift Bundle Builder.
  • No refunds will be given for cards and gift packaging included in any Gift Bundle.  These items sales are final.