1.) Shipping Methods
We primarily ship UPS® and The United States Postal Service (USPS). You can choose your shipping method at checkout (some services may not be available based on your shipping address or items ordered). If you are shipping to a PO Box, you must ship with USPS. Conrads does not ship anything without a tracking number and can not ship via First Class Mail (like a letter with a stamp).
If you provide your email address at checkout, you will automatically receive an email with tracking information once your items ship.
Conrads offers free local pickup for most orders. For faster service, you can select the "Pickup" button on the checkout, and get your order the same day, subject to store availability. When you select an item available for in-store pick up, you will receive an email as soon as your order is ready to be picked up. Orders are generally processed within 3 hours during business hours, provided that all the items ordered are available in our store. Please note that orders with multiple items may not have all items available on the same day pick up. Manufacturer Direct and Print On Demand items take from 3 business days to 8 weeks to be available for pickup. Please see the individual item page for a timeframe. We will hold your order securely for 30 days and make every effort to contact you about coming to pick it up. If no arrangement can be made after this time, your order may be donated to a local charity and no refunds may be given.
Conrads College Gifts is not responsible for and can not control the package once it leaves our building. We will do our best to help locate packages that have shipped but are not responsible for lost or damaged items. Each shipping method provides an estimated travel time. Due to unforeseen circumstances, it may take longer to arrive.
Please note: Manufacturer Direct items cannot be expedited. Special Event Items can be expedited, however, your order will be held until these items become available. Selecting an expedited shipping method will only expedite your package transit time once your order ships from our facility, not the time it takes for the items to become available.
2.) Free Shipping
We offer free standard shipping for most orders over $50.00. If your subtotal comes to more than $50.00 (not including manufacturer direct items or gift cards as these already ship free), then your order is eligible for free shipping. This is automatic based on your cart’s total.
When free shipping is offered, it is subject to the following policies: Orders with free shipping will be sent via standard shipping unless we deem it necessary to switch the carrier. Free shipping is NOT available with any other discount, coupon, or offer. Free shipping may be restricted on large or heavy orders and is not available for manufacturer direct or print on demand items. It is also not available for the following address types:
- Alaska and Hawaii Addresses
- Military Addresses
- U.S. Territory Addresses
- Outside of the US (International)
3.) International Shipping
For orders outside of the United States please note the additional information:
An additional 26.5% duties and taxes will be collected at checkout. There will be no additional fees upon delivery. The order is fully trackable to the destination address.
- European Union and Australia
An additional 26.5% duties and taxes will be collected at checkout. There will be no additional fees upon delivery. Order is fully trackable to destination address
- Other Countries (Additional Duties and Taxes Will be Charged at the Time of Delivery)
An additional 26.5% duties and taxes will be collected at checkout.
Standard Delivery (7-21 Business Days - this method does not provide tracking)
4.) Processing Times
Same day shipping on all in stock items if ordered before 1:00 PM EST.(this is dependent on the shipping services picking up the packages, this is not a guarantee). Please Note: package pickup from our store is scheduled for regular business days only, and. Items are usually picked up by USPS Priority Mail at 4:00 PM (EST/EDT), and by UPS Ground at 5:00 P.M. (EST/EDT) on weekdays. You may place orders after this time, but we will have to wait until the next business day to ship your order.
Holidays may affect processing and delivery times on all orders.
When you order items from the Buckeye Gift Bundle Builder, please allow up to five business days for Conrads to process, build, and ship your gift bundle during the holiday season.
The Conrads Crate will be shipped on the 1st-5th of each month. New crate orders placed after the 5th of each month will be shipped the following month. The Conrads Crate is shipped free via Priority Mail through USPS.
5.) Manufacturer Direct Items
Some items come directly from the manufacturer to you. These items require a longer delivery time, sometimes (but not usually) up to 8 weeks. These items are in the "Manufacturer Direct" category, and their descriptions give you an estimated delivery time.
- Conrads College Gifts cannot offer expedited shipping on any item that is shipped directly from the manufacturer.
- These items always ship free with the promo code on the product page.
- Manufacturer direct items do not count for the total for free shipping for in-store items.
6.) Mistakes & Errors
Conrads is not responsible for typographical errors, including prices. The website can't correct mistyped information in your address or incorrect products if you accidentally click the wrong link. All errors are subject to correction. If you think you made a mistake online, please call Conrads as soon as possible, so we can fix your order before it ships.If Conrads makes a mistake and ships items that are the wrong size or ships you items you did not order, you are covered by our Return Policy. You do not have to pay shipping fees to return something that was shipped to you by mistake. If this happens, please call us as soon as possible.