Shipping: $65.00 away from free shipping!

Shipping Policy

Updated: 10/13/22

1.) Shipping Methods and Costs

We primarily ship UPS® and The United States Postal Service (USPS). You can choose your shipping method at checkout (some services may not be available based on your shipping address or items ordered). If you are shipping to a PO Box, you must ship with USPS. Conrads does not ship anything without a tracking number and can not ship via First Class Mail (like a letter with a stamp). 

If you provide your email address at checkout, you will automatically receive an email with tracking information once your items ship.

The customer inputs the shipping address, and as such Conrads is not responsible for incorrect addresses. 

Conrads is not responsible for and can not control the package once it leaves our building. We will do our best to help locate packages that have shipped but are not responsible for lost or damaged items. If your package is lost in transit, or arrives damaged, please contact us as soon as possible.  Each shipping method provides an estimated travel time. This does not include processing time for Conrads to ship the package. This timing is only an estimation of how long the package will take to arrive once it leaves Conrads. Due to unforeseen circumstances, it may take longer to arrive.

Customers with shipping addresses in Franklin County, Ohio are eligible for local same-day delivery.  Restrictions apply.  Please see below for details.

If you plan to visit Columbus, Ohio, free local pickup is also available for orders.  Separate restrictions apply.  Please see below for details.

Please note: Manufacturer Direct items cannot be expedited. Selecting an expedited shipping method will only expedite items that are in stock and shipped from our facility, not the time it takes for the items to become available. These items cannot not be picked up locally, or delivered locally and must be shipped to the shipping address on the order. No exceptions can be made.  Manufacturer Direct items take from 3 business days to 8 weeks to be available for delivery. Please see the individual item page for a timeframe.

Conrads offers a variety of shipping methods at checkout. The costs vary by weight, distance, and speed. Average shipping costs can range from $6-$18, depending on what is ordered and where it's being shipped. Most orders $65 qualify for free standard shipping.

2.) Local Delivery

Local delivery is available only within a 20 mile radius of our Westerville store.  Local delivery is not available for PO boxes or addresses outside of of this radius.  Local delivery is not available for any items that display special notices about shipping, delivery, or pickup.

Conrads uses a 3rd party (Chypp) to make local deliveries.  For any issues with local delivery, please text the company directly at (614) 482-2800 and have your order number ready.

Local delivery costs $9.00 for all orders up to $85.00.  This price is based on the cart total only, not any additional fees, taxes, discounts, or other price adjustments taken during checkout. Orders over $85.00 receive free local delivery, if chosen at checkout.

*For Free Local Delivery promotion periods (only valid when specified on the website) all eligible orders will receive free local delivery. Manufacturer direct items and Conrads Crates and not eligible for this promotion. To check an items availability, click on that item and look at the information message posted below the price. 

Orders placed by 2:00 PM EST will be delivered the same day before 9:00 PM EST. After 2:00 PM EST, they will be delivered the next day between 10:00 AM and 9:00 PM EST. If you need to change times or have questions, please contact us.

Once your item is picked up and delivered by the local delivery company (Chypp), you will receive an email or text message.  Conrads encourages customers to be at home for local deliveries.  If not, the delivery company will leave the package at your front door.

If you do not want an item to be left unattended, and nobody is available to accept the delivery, a fee of $9.00 will be applied, and the delivery will be rescheduled.  Rescheduled local deliveries cannot be guaranteed to arrive on the same day, regardless of the order total.

Local delivery may be delayed due to inclement weather, or rare cases of heavy traffic. Conrads or Chypp will contact you should any delay happen.


3.) Local Pickup

For faster service, you can select “Pickup” during checkout, and arrange to visit the store to pick up your order.  Local pickup is available for all orders, at no extra charge, regardless of the order amount.  Local pickup is not available for any items that display special notices about shipping, delivery, or pickup. Local pickup is free.

Orders requesting local pickup are generally processed during business hours, and generally become available within 3 hours, provided that the items are available in our store.  Customers will be notified via email when a local pickup order has been processed and is ready for pickup.  Orders containing multiple items may not have all items available for pickup on the same day. 

Customers have 14 days to pick up their order. After 14 days Conrads will attempt to contact the customer.  Conrads will make an additional three attempts in two weeks. If after 30 days, there has been no communication with the customer, Conrads will cancel the order and restock all items in the order.  A store credit will automatically be emailed to the customer to use on a future purchase.

As a security precaution, all customers must present a valid photo ID and show either a printed copy of the order, or a copy of the order on their mobile device.  Customers with only verbal order numbers or handwritten order numbers will not be permitted to claim an order for pickup. 

Local pickup is available during the following hours:

Monday - Saturday
10:30 AM to 8:00 PM EST

12:00 PM to 6:00 PM EST

Hours may be affected by inclement weather.


4.) Free Shipping

We offer free standard shipping for most orders over $65.00. If your subtotal comes to more than $65.00 (not including manufacturer direct items or gift cards as these already ship free), then your order is eligible for free shipping. This is automatic based on your cart total. 

When free shipping is offered, it is subject to the following policies: Orders with free shipping will be sent via standard shipping unless we deem it necessary to switch the carrier.

At times, Conrads may offer discounted shipping with special promo codes. Those promotions are only valid for those in the US and during the specified times, and when using the promo code at checkout. We are unable to refund any shipping costs during promotional events.

Free shipping may be restricted on large or heavy orders and is not available for manufacturer direct (which already ship free) or print on demand items. It is also not available for the following address types:

  1. Alaska and Hawaii Addresses
  2. Military Addresses
  3. U.S. Territory Addresses
  4. Outside of the US (International)


5.) International Shipping

Due to shipping regulations, not all items are available to ship internationally. Reasons for these restrictions include the item's material content and origin of manufacturing, as well as individual policies of destination countries.

Many countries charge taxes and duties at delivery, which international customers are responsible for paying at that time.  Conrads cannot collect those charges and have them prepaid on your order.

6.) Processing Times

Conrads offers same-day shipping on all in stock items if ordered before 1:00 PM EST (this is dependent on the shipping services picking up the packages, this is not a guarantee). 

Please Note: package pickup from our store is scheduled for Monday to Saturday, and items are usually picked up by USPS at 4:00 PM (EST/EDT), and by UPS at 5:00 P.M. (EST/EDT). You may place orders after this time, but it may have to wait until the next business day to ship your order.

Holidays may affect processing and delivery times on all orders.

When you order items from the Buckeye Gift Box Builder, please allow up to five business days for Conrads to process, build, and ship your gift box during the holiday season.

The Conrads Crate will be shipped on the 1st-5th of each month. New crate orders placed after the 5th of each month will be shipped the following month. The Conrads Crate is shipped free via Priority Mail through USPS.


7.) Manufacturer Direct Items

Some items come directly from the manufacturer to you. These items may require a longer delivery time, sometimes (but not usually) up to 8 weeks. The item's descriptions give you an estimated delivery time for that specific item. 

  • Conrads cannot offer expedited shipping on any item that is shipped directly from the manufacturer.
  • These items cannot be picked up or delivered locally, and must be shipped to the final destination.
  • These items always ship free, regardless of your cart total.
  • Manufacturer direct items do not count for the total for free shipping for in-store items.

8.) Mistakes & Errors

Conrads is not responsible for typographical errors, including prices. The website can't correct mistyped information in your address or incorrect products if you accidentally click the wrong link. All errors are subject to correction. If you think you made a mistake online, please call Conrads as soon as possible, so we can fix your order before it ships.

If Conrads makes a mistake and ships items that are the wrong size or ships you items you did not order, you are covered by our Return Policy. You do not have to pay shipping fees to return something that was shipped to you by mistake. If this happens, please call us as soon as possible.