Excellent customer service!
I made this purchase as gift for a family member - unfortunately when it was delivered (just two days before Christmas) it was in a thousand pieces. I tried calling (on Christmas Eve!!) and was pleasantly surprised to reach a customer service rep. He was super friendly and professional and worked to remedy the issue as quickly as possible. A replacement arrived a few days later, securely packaged and in perfect condition. I highly recommend buying your Buckeye gear at Conrads - you seriously cannot go wrong!